Privacy Policy

Data we collect

We collect data from users and any third party who visits our website www.envoninterior.com and uses the services we provide through the website, strictly in accordance with this Privacy Policy. The purpose of data collection is to provide information, inform users about new benefits, improve communication with consumers, collect demographic data, and enhance business operations.

During the data collection process, there is a possibility that we may collect “Personal Data” of users, as defined by the General Data Protection Regulation (GDPR) of the European Parliament and Council, dated April 27, 2016, No. 2016/679. When we use the term “Data” in this policy, we also refer to “Personal Data” as well as all other data we collect from users or third parties on our website.

– Email for special offers delivery: Emails are stored in our newsletter database and automatically sent to all contacts within the database. Every email includes instructions on how to request the deletion of your data from the database and stop further email communications.

– Log Data: Our servers automatically collect data when a user or third party accesses our website and services, storing them in so-called “log files.” These log files may contain the “Internet Protocol (IP)” address, the internet address that referred the user to our website, browser type and settings, the date and time the service was used, browser settings, language preferences, and cookies. We collect location information of users and third parties visiting our site.

– Cookies: We use cookies and similar technologies to collect data on our website. For more information, please refer to our Cookie Policy.

– Third-Party Services: Our website may include third-party software, such as social media integrations, advertising platforms, content providers, payment service providers, and similar services.

– Additional Information: We collect any data you send us via email. Email data is stored if necessary for service provision or responding to your inquiry. We make efforts to verify the identity of individuals when receiving data in this manner to ensure transparency. Additionally, we may collect and process any other data you provide in writing, through social media, job applications, etc.

– Phone calls are not recorded.

Legal Basis for Processing Personal Data

We collect and process personal data strictly in accordance with the legal regulations of the Republic of Croatia and the European Union. Every user who creates an account must accept our Privacy Policy.

Personal data is always collected in compliance with this Privacy Policy and the General Terms of Use. The most common legal basis for data processing is user consent. Users provide consent before creating an account. Users and third parties visiting our website are always asked to accept the use of cookies when their consent is required.

In some cases, a limited amount of cookies, known as “technical cookies,” may be collected even if the user or third party has not accepted cookies. However, data collected in this manner does not contain personal information subject to processing.

Email for Data Processing Inquiries

Every user or third party who visits our website can contact us via email at info@envoninterior.com for information regarding the processing of their personal data.

We will respond within 30 days to any inquiry we are able to answer and provide the required information. This includes details about the data we collect and process, data that can be deleted, information about consent, and how to withdraw consent, among other relevant details.

How We Process Personal Data

We always process personal data lawfully, ensuring transparency in the information we provide. Data is processed in accordance with our Privacy Policy, Terms of Use, and especially in compliance with the GDPR regulation. The most common legal basis for processing is user consent. However, in some cases, the legal basis may be our legitimate interest in providing our services.

Specifically, we process data to:

Provide, improve, maintain, or protect our service, website, and business. This includes processing data to deliver our services in accordance with the General Terms, preventing malfunctions, errors, security breaches, and technical issues.

Analyze and monitor usage, trends, and user activity, as required by law or other legally binding regulations.

Communicate with users, respond to their requests, comments, and inquiries, and develop and provide new services, products, and opportunities for our users.

Offer new services and inform users about new features, benefits, and promotions via email, postal mail, or phone communication.

Issue invoices, process billing, and perform other administrative tasks as required by law.

Investigate and prevent security issues and misuse.

Disclosure of Information

We may disclose user data in the following cases:

Explicit user consent: We share data only to the extent for which the user has given their explicit consent.

Contests and giveaways: If a user wins a prize in a contest or giveaway, they are required to provide personal information such as their name, surname, address, passport or ID number, and allow us to verify their identity through a photo, passport, or ID. The user may also need to provide a photo with the awarded prize. We will only disclose the user’s name, surname, and city or country of residence. A user’s photo will be shared only with their consent.

Third-party service providers: If we engage third parties to fulfill our obligations or as data processors, such as delivery services, IT services, or data storage providers, we always sign data protection agreements with these third parties.

Legal requests from government authorities: If required by law, we may disclose certain user data to government authorities, provided we have no reasonable grounds to suspect that such disclosure is unlawful.

Protecting our rights and security: We may disclose data to exercise our legal rights, prevent fraud, and ensure security, including enforcing contractual rights.

User Rights

As a user, you have the following rights regarding your personal data:

a) Right of Access – Confirmation and access to processed data.

b) Right to Rectification – Correct inaccurate or incomplete data.

c) Right to Erasure (“Right to be Forgotten”) – Request deletion if legal conditions are met.

d) Right to Restriction of Processing – Under certain conditions, processing may be limited.

e) Right to Data Portability – Receive and transfer your data in machine-readable format.

f) Right to Object – Object to data processing based on your situation.

g) Right Not to Be Subject to Automated Decision-Making – Refuse profiling or automated decisions that significantly affect you.

Objections and data-related inquiries can be submitted via email to info@envoninterior.com, with the subject line “Objection to Personal Data Processing.”

How We Protect Your Data

We have implemented appropriate technical and organizational security measures to protect all personal data in our databases from loss and unauthorized access.

All our business partners are contractually obligated to protect the personal data of our users.

Every employee is required to keep all personal data confidential as a business secret.

Retention Period for Your Personal Data

We store personal data collected based on user consent indefinitely, or until the consent is withdrawn. You have the right to withdraw your consent for data processing at any time. Along with withdrawing consent, you may also request the deletion of your personal data and exercise other rights under the General Data Protection Regulation (GDPR).

Some personal data must be retained in accordance with legal obligations. For example, personal data related to invoicing must be stored for 11 years as required by law.

At any time, you have the right to request an explanation if certain data cannot be deleted due to legal requirements. Once the retention period expires, we will permanently delete or anonymize your personal data so that it can no longer be linked to you.

Contact for Data Usage Inquiries

If you have any questions regarding the purpose of using your personal data, you can always contact us via email at info@envoninterior.com.